Open & Honest Communication
Be open and transparent, listen to different perspectives and communicate honestly. Set clear expectations and keep people informed.
Your digital partner
The online side.
With someone in your corner.
You have built a business and a reputation. Your digital presence should help you carry that forward.
When your website, marketing and systems have grown in different directions, it can be hard to know what needs attention. Especially when managing digital is only one part of your day.
We help connect those pieces, starting with your priorities. That might mean improving one thing, planning a bigger change or having ongoing support to keep the essentials working.
See how we can helpOur mission
Help good businesses grow what matters.
What matters to you, matters to us
More clarity.
More space to focus.
Our mission is to make the online side of business easier to understand, manage and improve.
Growth can mean stronger enquiries, a reputation you are proud of, better customer relationships or more time back in your day. We start by understanding what it means to you.
The right work starts with your business, not a list of services.
Our story
Small beginnings.
Long relationships.
Plenty of coffee.
From hosting and IT support in 2014 to strategy, websites and marketing today. Our work has grown with our clients, and so have we.
Our name has changed. Our services have grown. We're still here to make the online side of business easier to understand, manage and improve.
A few moments that made us. Swipe or use the arrows to explore.
8 October 2014
Humble beginnings
Before there was a Guppy, there was Mitcheh.net. Founded by Mitch Bevan on 8 October 2014, we began with web hosting and IT support for freelancers and small businesses. The focus was simple: help people get online, keep things working and have someone to turn to.
December 2015
The start of a lasting partnership
We partnered with Nick Grentell Web & I.T., beginning a relationship that would grow alongside our businesses. Working together brought complementary skills to our client projects and gave us someone trusted to collaborate with. It became a lasting part of the way we support our clients.
2016
A funny name that stuck
Mitcheh.net became Digital Guppy. A little more personality, and room to grow. Our relationship with Nick Grentell was already taking shape, including a website for Anglers For Fish Habitat and its Lake Albert fishing event. Good people, putting their skills to practical use.
2017
Stronger foundations
Our hosting partnership with Nexigen Digital strengthened the foundations behind our clients' websites, with reliability and performance at its heart. As businesses relied more on their websites, looking after the technology behind them became an important part of our ongoing support.
February 2018
Making the name official
The Digital Guppy business name was formally registered on 21 February 2018, following its introduction in 2016. Another milestone in a story that began as Mitcheh.net in 2014, with the same focus on helpful relationships behind the name.
2018
Helping businesses sell online
We expanded our eCommerce offering through Neto and Shopify. Our work increasingly connected the online shopfront with the business behind it: products, orders, stock and fulfilment. Another step towards helping clients make their digital tools work together.
2018-2019
A bigger Microsoft toolkit
After applying in November 2018, we became a Surface Distributor Managed Partner in February 2019. By May, we were also supplying Microsoft cloud subscriptions through rhipe Australia, connecting business devices with email, productivity and collaboration tools.
2020
A growing business
Digital Guppy registered for GST, effective 19 March 2020. From our early hosting and IT services, our work had broadened into websites, eCommerce and cloud services, with more ways to support the businesses we worked with.
2021
Always room to learn
We joined UGURUS, an agency education and peer community. It gave us a place to exchange ideas, learn from other agency owners and keep improving how we planned, delivered and supported our work. An investment in the business behind the client work.
Early 2022
A clearer digital direction
Building on what we were learning through UGURUS, we began bringing digital strategy into our client work. Understanding the business behind the brief helped us connect websites, search, advertising and content, and give clients a clearer view of what to focus on next.
August 2022
Google Workspace joins the toolkit
We added Google Workspace to our cloud services through a reseller arrangement, helping businesses access the email, productivity and collaboration tools they used every day. Another practical way to support the technology behind our clients' businesses.
By 2024
IT in trusted hands
Day-to-day IT support moved to Nick Grentell and NGIT, building on a relationship that went back years. Nick's team took the lead on infrastructure, hardware and support, while we focused on websites, hosting, strategy and marketing. We kept working together around our clients.
2024
Ten years. Plenty of stories.
Ten years after Mitcheh.net began, our name, services and direction had evolved. The most meaningful part was the relationships built with clients and partners, some reaching back to those early years. A decade of learning, building and helping.
By 2025
A HighLevel partnership
As a HighLevel partner, we offered MSP Engine, our sales and marketing platform built on HighLevel. Initially focused on managed IT service providers, it brought enquiries, conversations, appointments and follow-up together, connecting marketing with the work of looking after customers.
May 2025
Finding our next community
We joined WorkElevation, a coaching and mastermind community for digital agency owners and entrepreneurs. After UGURUS, it gave us a place to continue learning, share ideas and work through the realities of running an agency with people who understood the journey.
2025
Partnering with 365sentri
We partnered with 365sentri to help manage Microsoft 365 security settings and maintain consistent configurations across client environments. Another specialist relationship supporting the systems our clients relied on, alongside our ongoing work with NGIT.
June 2026
More connections. Shared experience.
We joined Agency Mavericks, continuing our investment in learning and relationships. Coaching, peer discussions and a wider community of agency owners gave us more opportunities to exchange ideas and improve the way we run Digital Guppy.
August 2026
Meet Snapper CRM
Our established HighLevel-based platform became Snapper CRM. Originally MSP Engine, it moved under the Digital Guppy name in May before its August rebrand. A new identity for managing leads, conversations, customers, appointments and marketing, with support from the same Digital Guppy people.
2026
Introducing Digital Guppy Grow
We brought our approach together in the Digital Guppy Grow™ system. Three connected priorities: Strengthen Your Presence, Attract the Right Clients and Support Your Growth. It starts with what matters to your business, then shapes a practical plan for your website, marketing and support.
October 2026
A birthday. A fresh coat of paint.
We're marking our twelfth birthday on 8 October with a fresh look for Digital Guppy. A new fish, ocean-inspired colours and a clearer way to bring our strategy, websites, marketing and support together. A new coat of paint for everything we've grown into, with the same care and relationships behind it.
Now
Still making waves
We help businesses bring strategy, websites, marketing and support together. We keep learning, building relationships and making the online side easier to understand, manage and improve. What matters to your business still shapes what we do next. And yes, there's still plenty of coffee.
2014: Humble beginnings
Our values
Good work starts with
how we work together.
These are the principles behind our advice, our decisions and the way we look after a working relationship.
Have a Growth Mindset
Keep learning and improving through effort. Stay curious and open-minded, seek out opportunities to learn and be willing to try new things.
Be Innovative
Look for better ways of doing things. Welcome new ideas, experiment thoughtfully and improve processes and systems to solve problems and meet client needs.
Collaboration Is Key
Work together towards shared goals. Build trust and mutual support, welcome different perspectives and find the best solutions together.
Be Compassionate
Listen, understand and offer help when it is needed. Treat people with respect and fairness, and consider how our actions affect others.
Have Integrity
Be honest, trustworthy and consistent. Take responsibility, act with transparency and stay true to our principles while treating others fairly.
A connected way of working
Based in Melbourne.
Working wherever you are.
We work remotely, supporting businesses across Australia. Conversations, planning and collaboration happen online, keeping the work connected wherever your business is based.
Let's get to know your business
A team around
your business.
Our work brings together creative, development and strategy expertise. Your knowledge of the business stays central to the decisions we make together.
- Understand what matters before recommending the work.
- Agree priorities, responsibilities and the next step.
- Keep support and future improvements part of the conversation.
The Digital Guppy Grow™ System
One business.
Connected thinking.
Our Grow system connects your online presence, the way you attract clients and the support behind your business.
Explore the Grow system01
Strengthen Your Presence
02
Attract the Right Clients
03
Support Your Growth
Start with a conversation
Tell us what matters
to your business.
You don't need a finished brief or all the answers. Tell us what is happening, and we can work out the next step together.
Let's talk about your business