Managed Service Bundles

Managed Service Bundles

Become proactive instead of reactive, saving money & growing your business

Solutions for Information Technology

Mitech specializes in technological and IT-related services such as product engineering, warranty management, building cloud, infrastructure, network, etc.

The IT services that Mitech are running can be segmented by the type of skills employed to deliver the service (design, build, run). Technically, these fall into three main categories: business process services, application services, and infrastructure services.

Why choose a Fixed Price Bundle?

Reduce Risk
Every investment your business makes carries a certain risk. Government regulations, technologies, markets, financial conditions and markets all change at a rapid pace. When you utilize an outsourcing provider, we manage a lot of this risk for you because of our industry knowledge in areas such as compliance and security issues.
Proactive Solutions
When you choose to outsource your IT as a proactive effort, you receive better performance, nearly zero downtime and fewer glitches. We help detect these problems to prevent them from becoming worse and turn into expensive repairs and increased downtime.
Controlled + Predictable Spending
Our managed service plans can provide value to every client and grow with them. This helps prevent worrying of the services that are covered and work with you on pricing options.
Level The Playing Field
Larger companies have in-house support services with a team of full-time IT professionals. Small to medium-sized businesses can’t afford that luxury on their own. One of the benefits of managed IT services is that outsourcing helps to gain the expertise and the insight that larger companies have. This can help level the playing field between you and your competition.
Vendor Management
We deal with the software and hardware vendors, so you don’t have to deal with and complicated and technical conversations. We can also negotiate better deals for your business.
Stay Focused On Business
When a business has limited resources, it limits the time and attention of every manager. A key managed services benefit is helping you stay focused on your business needs and let us deal with the complex IT situations.

Our Service Plans

Monitoring

Our most basic plan, provides 24/7 proactive system monitoring. Mitigating your business against potential data loss, downtime & last minute IT emergencies.

Bronze

Provides all the benefits of MONITOR plus software patching, system fine tuning & 15-minute Quick Fixes for maintenance issues detected, discounts on various IT equipment and software.

Silver

Provides all the benefits of BRONZE plus unlimited remote helpdesk support, unlimited proactive fixes & maintenance fixes, guaranteed 30 minute response.

Gold

Provides all the benefits of SILVER plus unlimited onsite support, physical server maintenance, 99.9% system uptime guaranteed, complimentary initial audit, strategic technology planning.

Platinum

Provides all the benefits of GOLD plus after hours priority support, emergency loan equipment, Advanced Network Security Audit, Full Disaster Recovery and Continuity Planning Services, Virtual CIO Services, Spam Management and Antivirus Protection, discounted managed cloud services and much more.

Custom

Want a tailored solution that meets your specific needs?
Contact Us

Service Plans Overview

Designed to meet the IT needs of most SME businesses.

Summary of Key Benefits

Monitor
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Gold
Platinum
  • Proactive Monitoring
  • Remote Support (Business Hours)
  • Onsite Support (Business Hours)
  • Emergency Loan Equipment
  • 30 Minute Emergency Response
  • Priority Response & Support
  • 14-Day FREE Trial Available
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Support Level Required

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  • Complement Existing Knowledgeable Staff
  • Complete Priority Support (Fully Managed)
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IT Support

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Gold
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  • Help Desk Access
  • Remote Support
  • Onsite Support
  • Emergency Onsite Support
  • Remote Support of Servers & Network Resources
  • Standard After Hours Support
  • Priority After Hours Support
  • Line of Business Application Support
  • iPhone, BlackBerry, Android, Windows Phone Support
  • Voice over IP (VoIP) System Support
  • Network Printer & Scanner Support
  • Support for Multiple Office Locations
  • Regular Scheduled Onsite Visits
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Preventative Monitoring

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Platinum
  • 24/7 Critical Uptime & Health Monitoring of Servers
  • 24/7 Monitoring of Workstations and Laptops
  • Network Resource Monitoring
  • WAN/Internet Connectivity Monitoring
  • Router/Firewall/UTM Updates & Monitoring
  • System Log Checkup & Monitoring
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Preventative Maintenance

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Silver
Gold
Platinum
  • Proactive Quick-Fixes (Limited to 15 Minutes)
  • Unlimited Proactive Fixes
  • Proactive Maintenance (Business Hours)
  • Proactive Maintenance (After Hours)
  • Yearly Physical Onsite Maintenance (Servers)
  • Full preventative fixes to Servers (Onsite)
  • Full preventative fixes to Servers (Remote Only)
  • Automated Proactive Fixes (Servers)
  • Automated Proactive Fixes (Workstations)
  • Continuous fine-tuning & software patches (Servers)
  • Continuous fine-tuning & software patches (Workstations)
  • Monthly Server Health Check
  • Quarterly Server Health Check
  • Managed OS Patching (Servers)
  • Managed OS Patching (Workstations)
  • WAN/Internet Connectivity Maintenance
  • Router/Firewall/UTM Maintenance
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Your Account

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  • Assigned Dedicated IT Manager
  • Online access to your account any time
  • Submit support requests easily from desktop
  • Track ticket status from start to finish

Smart Transition

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Silver
Gold
Platinum
  • 30-Day FREE Trial Included
  • Assigned Dedicated Onboarding Senior Engineer
  • Initial System Audit & Healthcheck
  • Identifying any critical/important issues
  • Fixing up any critical/important issues
  • Recommending potential system improvements
  • Applying any recommended improvements
  • Locking down potential security loop holes
  • Removing access by Previous Provider
  • Email & Video sent to all staff showing how to submit support request
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Service Guarantees

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  • 30 Minute Emergency Response Guaranteed
  • 99.9% System Uptime Guaranteed
  • Priority Ticket Escalation Guaranteed
  • Compensation for breach of Service Level Agreement
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Reporting

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Gold
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  • Weekly Workstation Health Check Report
  • Weekly Server Health Check Report
  • Monthly Workstation Health Check Report
  • Monthly Server Health Check Report
  • Monthly Executive Summary Report
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IT Security

Monitor
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Silver
Gold
Platinum
  • Vulnerability Scanning
  • Spyware / Malware Removal Software
  • Firewall Management & Monitoring
  • Spam Management and Antivirus Protection
  • Advanced Network Security Audit
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Data Backup, Disaster Recovery & Business Continuity

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  • Daily Backup System Monitoring
  • Monthly Test Restore Data Integrity Checkup
  • Quick backup restores applied remotely – First 15 minutes free
  • Full backup restores applied remotely
  • Notification of Backup Failure
  • Remote Data Backup & Restore
  • Unlimited Backup Management & Support
  • Full Disaster Recovery and Continuity Planning Services
  • Yearly Disaster Recovery Simulation
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Equipment Disposal

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  • Secure Disposal of Workstation
  • Secure Disposal of Server
  • Unsecured Equipment Disposal
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IT Planning & Consultancy

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  • Strategic Technology Planning Services
  • Virtual CIO Services
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Emergency Equipment & Services

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  • Emergency Loan Server
  • Emergency Loan Workstation
  • Emergency Loan Router
  • Emergency Internet Connection
  • Emergency Email Availability
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Discounted Equipment & Third Party Services

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  • Cost Effective Equipment Procurement
  • Managed Cloud Services
  • Hosted Exchange (Email Services)
  • Office 365
  • Cloud-FS (Cloud File Sharing Services)
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Project Services

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  • Fixed-cost install new workstations
  • Fixed-cost rebuild existing workstations
  • Fixed cost option for Major IT Projects
  • Discounts on Projects & Operations
  • Minor Project Work – Limited to 2 hours (free of charge)
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Other Services

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  • Basic Website Updates or Maintenance
  • Maintenance and creation of Global Email Signature
  • Vendor Management
  • Internet & Website Hosting Services
  • Website Management Services
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Resources

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Brand New IT Tech.

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