overview

IT Support & Service Desk

Managing and maintaining the IT infrastructure of a business can be a complex and time consuming task. We offer a range of IT support options so you can get back to what matters most.

Our IT Support will help you succeed. Let’s get started

Solutions

Comprehensive IT support options

  • Ad-Hoc Support

    We’re there when you need us the most, our standard service desk hours are 7 AM to 7PM during business days, with options for 24/7 and only pay for support when you need it.

  • Pre-Paid Support

    We offer a range of prepaid support hours packages that allow you to pre-pay for support at a significantly discounted rate. With this option, you’ll enjoy better control over your budget, reduce the need for individual invoices, and stil receive priority service for regular and ad-hoc support.

  • Scheduled Support

    If you require a regular on-site technical presence, we can deliver a fully scalable on-site support service that is tailored to the individual needs of your organisation.

  • Remote  Support

    Remote support is fast and convenience when resolving most problems, this saves you both time and money.

  • 24/7 IT Support

    We don’t like to wait, so neither should you. We’re available to help 24 hours a day, 7 days a week. This ensures your your business can have access to support around the clock.

  • No  Lock-In Contracts

    We’re confident you’ll appreciate our service, we’ve removed any and all obligations for basic support options. If you love our service, we’d love you to stick around.

Benefits

Our services provide a unique range of benefits

  • No Lock-In Contracts

    We’re so confident you’ll love our service, so we don’t lock you into any complex contracts. You can leave anytime. Though we’re confident you won’t – just ask any of our long term clients.

  • Specialists at your fingertips

    We ensure that industry skilled technicians are available to support your needs.

  • Incremental cost structure

    Our IT support is billed in 15-mintue increments. This ensures that you only pay for the support you need and are never billed for hourly or half hourly blocks when you only need a few minutes of IT support.

  • Proactive Mindset

    We’re always one step ahead of the game, testing and removing complexities before introducing anything to your organisation’s environment.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Digital Guppy are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
Ron Black
Comm Coinage

Let’s get started

Are you ready for a better, more productive business?

Stop worrying about technology problems. Focus on your business.
Let us provide the support you deserve.